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Customer Service Specialist, Nebraska Safety Center

University of Nebraska at Kearney
Job Description

Customer Service Specialist, Nebraska Safety Center, 56137
 
Job Description or Duties: Provide excellent customer service utilizing knowledge of the Nebraska Safety Center and UNK procedures for accurate dissemination of information using independent judgment, tact, and problem resolution skills. Exercise discretion and confidentiality. -Interact with current and potential customers and provide valid solutions. Provide excellent customer service utilizing knowledge of the Nebraska Safety Center and UNK procedures for accurate dissemination of information using independent judgement, tact and problem resolution skills. Develop and administer instructor and new employee onboarding and orientation. Contribute to event outreach and marketing assistant of the Safety Center. Serve as initial point of contact for a wide variety of issues and assist with providing appropriate resolutions using independent judgment, tact and decisiveness. Maintain customer accounts and update information as needed. Reply to inquires via telephone or email and record details of interaction. Assist with programs ranging from Driver Education, DRIVE, STOP, Motorcycle, and Pupil Transportation. Perform numerous and varied work processes for multiple programs according to University guidelines and requirements. Assist with registrations. Manage incoming calls and customer service inquires.
 
Required Qualifications: Associate’s degree in business-related field or a combination of education with an emphasis on customer service. Strong interpersonal skills, excellent oral and written communication skills, and possess a strong orientation towards collaboration, leadership and teamwork with people of diverse backgrounds. Must take initiative, operate independently, and be detail-oriented with an emphasis on accuracy and organization. Expertise in using MS Suite and willingness to learn additional computer-based software. Flexible schedule as some events may be outside regular hours.
 
Preferred Qualifications: Bachelor’s degree. Customer Service Experience.
 
HOW TO APPLY: Application review begins June 11, 2018. For more information and to apply visit http://unkemployment.unk.edu/. For more information about the position contact: Darla Morris, 308-865-8267. For more information about the online application process contact: 308-865-8522 or employment@unk.edu.
 
SALARY AND BENEFITS:  With contingent offer of employment, the University of Nebraska will conduct an investigation of employment records, educational records, criminal records, and other records to verify the information provided in your application and/or any additional information you have provided is accurate.  Salaries at the University of Nebraska at Kearney are competitive.  The University provides a flexible benefits program at minimal cost to the employee. NuFlex benefit choices include a Medical Plan and Prescription Drug Program, Vision Care, Dental Plan, LTD, Life Insurance, AD&D Insurance, Dependent Life Insurance, Long Term Care Insurance, and Reimbursement Accounts for Health and Dependent Care.  The Employee and Dependent Scholarship program is also available to eligible employees.  Basic Retirement Plan options include TIAA/CREF and Fidelity.
 
The University of Nebraska at Kearney, serving over 6,500 students, is one of four University of Nebraska campuses. Established in 1905, the University has a tradition of emphasis in scholarly teaching at the undergraduate and graduate levels in a variety of disciplines. Kearney, a progressive city of 31,000, is the educational, medical, cultural, commercial and agricultural center of a large mid-state area.http://www.unk.edu/
 
The University of Nebraska at Kearney is responsive to University issues which support a diverse work and academic environmentThe University of Nebraska at Kearney does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. This policy is applicable to all University administered programs including educational programs, financial aid, admission policies and employment policies.  UNK is an Affirmative Action Equal Opportunity employer. Veterans and persons with disabilities encouraged to apply. The University affirms a policy of equal educational and employment opportunities, affirmative action in employment and nondiscrimination in providing services to the public. University employees, students and others associated with the University who have not received the benefits of these policies, are encouraged to contact the Human Resources Director/ADA Coordinator.
 
For a copy of the University of Nebraska at Kearney's Annual Security Report, you may contact the Office of Police and Parking Services or visit the website: http://www.unk.edu/annual_security_report
Contact Information